Made in Japan
| PRODUCT DESCRIPTION
Thank you for visiting GruppeM Direct.
All products are handcrafted to order. Most Ram Air System(s) & aero products generally require 8 ~ 16 week production lead time due to Japanese government COVID-19 response & workforce restrictions. GruppeM does not offer or produce dry carbon products.
We do not bear any liability whatsoever, including the following:
- Production abnormalities.
- Damage, accidents, or warranties.
- Fitment issues requiring fabrication due to differences between models in Japan and overseas markets. GruppeM products are designed for vehicles offered and for use in the Japanese Market. Differences may occur.
- Products warranties when purchased thru a third party or "dealer" not recognized as official or legitimate by GruppeM Inc.
- This includes damage to products and cars that might occur as a result of installing GruppeM products on vehicles not made for the Japanese market and specific vehicle specifications as recognized by our company.
- GruppeM products may not be "plug & play." The services of a professional tuner may be required. GruppeM is not responsible for tuning charges in such cases
GruppeM cannot guarantee user satisfaction as all products are delivered as listed and described. All GruppeM products are made-to-order. If an order cancellation is needed, it must be made within 6 hours after which all International sales are final. GruppeM is not responsible for clients personal time frames.
Due to the nature of motorsport, our products are "tuning parts" for use on vehicles designed for the Japanese market. The user is liable when installing our parts in non-Japanese market specification car. We recommend the services of trained and experienced technician.
GruppeM products "tuning parts" sold overseas are for off-road use only and may not be legal to use on public roads or meet emission standards, in most states and provinces, even if your state does not do emissions testing. Our are intended for racing vehicles which may never be used on a public road. By either purchasing aftermarket products from us, having us install the products, or both, the customer takes full responsibility for any use, and/or misuse of the product; and agrees that GruppeM holds no responsibility for any consequences, legal, or other, of such use and/or misuse
Please contact us with any questions or concerns you may have before purchasing. GruppeM policies, terms and conditions are subject to change at GruppeM’s discretion & without notice.
GENERAL SHIPPING OVERVIEW
- The below information should used as a guideline. While we do carry small amounts of live stock, all GruppeM RAM AIR SYSTEMS are hand-made to order for quality purposes. We will not ship nor products that do meet our strict quality standards. The shipping times listed are only ETAs (Estimated Time of Arrivals) and is intended only as a Guideline. and only offers a general estimate. Please click here to read our Purchase Policies policy. Here is the complete list of holidays we are closed during the year.
- SHIPPING & BILLING ADDRESS:
- GruppeM will only to ship to the "VERIFIED" billing address of a credit card and to the cardholder only.
- Name and address of PayPal must match, no exceptions. We will not ship to address different than that registered to adhere to PayPal's policies. This is only in place to protect ourselves and the consumer from any type of fraud.
- Most orders are shipped within 3 ~ 5 business days, unless the part is Special/Back Order. If the part is Special Order of placed on back-order the customer will be notified VIA e-mail and the part will be shipped as soon as it is received by GruppeM or when the item is taken off back order. Most orders are received by the customer within 7-10 business days, depending on location. Most orders will be shipped via standard air freight unless otherwise noted.
- PRODUCTION TIME:
- Generally 3 ~ 5 Weeks
- DELIVERY TIME:
- Generally 7-10 business days.
- Some counties and areas may take longer due to customs holds, etc.
- Package Size and Weight:
- Maximum weight per package is 30kg.
- Each package size must not exceed 3m².
- Depending on the country, the maximum size may be different.
- SERVICE INCLUDES:
- VAT taxes may apply
- Important: GruppeM Direct nor GruppeM Japan bears any responsibility for customs fees and VAT taxes if applicable.
- Hold at local post office is generally 7 days if shipped via EMS.
- Insured up to maximum of 2,000,000 ¥
- Automated Online tracking giving you shipment status 24/7
- Automatically updates you and GruppeM Direct by e-mail.
We greatly appreciate your online order but before submitting your order PLEASE NOTE!
Our website currently does support small amounts live inventory. This measure is to maintain our very strict quality standards. If you are in need of a part for any specific date please contact our sales team so we can verify the item is available for you and send the order out today or express it for you if needed.
We will not cover express / expedited shipping any order to meet a required deadline for any online order if it ships at our normal processing speed, and all orders that have any kind of urgency need to be placed on the phone or via email with one of our sales reps to assure we can get the item to you on time.
All sales are final. All parts are subject to price changes and availability. NO RETURNS or refunds on items that are special orders, items not in stock or back order. Any returns accepted are subjected to a 75% restocking/cancellation fee. Any returns accepted must be within 30 days of date of purchase, be unused, and in unopened new box. All returns are subject to inspection. Any part that, in our opinion, shows evidence of being used or installed contrary to GruppeM's instructions and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to charge a restocking fee or refuse any return. No Cancellations or returns on Special Order Parts. "Special Order Parts" refers to any part that is not in-stock and needs lead time to produce at GruppeM.
End User, Consumer or Customer personal deadlines are not our responsibility, nor can we guarantee that a part will be delivered on or by personal deadlines. We will not refund monies on purchases on special orders on items not in stock or items that can not be delivered by End User self imposed deadlines or personal schedules.
** All International/Canadian Customers are required to pay their own Customs, Duties, and Brokerage fees where needed. GruppeM will not be responsible for any of these fees. It is the customers responsibility to pay these and understand them prior to ordering from GruppeM Non payment of fees will not and does not constitute a return. If products are returned for non payment of fees, the products will be forfeited to GruppeM or the customer can pay to have the items reshipped. No refund or cancellation because of these fees.
Please note that GruppeM will only to ship to the "VERIFIED" billing address of a credit card and to the card holder only. We do apologize for any inconvenience this may cause. This is only in place to protect ourselves and the consumer from any type of fraud. Most orders are processed within 24 hours, except on weekends and holidays. Most orders are shipped within 3 - 5 business days, unless the part is Special/Back Order. If part is Special Order of placed on back-order the customer will be notified VIA e-mail and the part will be shipped as soon as it is produced and received by GruppeM or when the item is taken off back order. Most orders are received by the customer with in 7-10 business days, depending on location. Most orders will be shipped via standard air freight unless otherwise noted.
If you have not received notification of your order with in 7 business day please email firstname.lastname@example.org for order status. GruppeM does not provide manufacturer's warranty for product shipping or purchased outside of Japan. All insurance are provided by the shipper. The content included in this Website has is subject to change without notice as are any products, programs, offerings, pricing, or technical information described in this Website.
GruppeM makes no warranties of merchant-ability, of fitness for a particular purpose or that its products are improved for general use, or that its products comply with laws, regulations, or ordinance in the States where they may be sold to the ultimate purchaser, the consumer. In this connection, the retail purchaser, the buyer, the ultimate consumer assumes the burden of the entire cost of any and all necessary service, alterations or repairs.
GruppeM advises the consumer or customer that all products purchased in the State of California must conform to Specific vehicle code sections. Please consult your local and state laws for more information.
Be advised that any refunds submitted or accepted by GruppeM is subject to our "payout schedule" which is the last day of each month.
Please note that any sale done thru a Social Media outlet such as FaceBook, instagram, twitter, etc are subject and bound to our terms and policies.
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