Claims will be accepted under the following circumstances.
- Package did not arrive
- Damage during transportation
- Wrong information provided in the item page.
Package did not arrive
- Please check the approx. delivery time listed below. If the item has not arrived at your place when delivery time has exceeded, please send the tracking number and the item’s order number to firstname.lastname@example.org
Approx. delivery time: 7 ~ 10 business days
Please note - Some countries and areas have longer than standard shipping times
Average Resolution Times - 2 ~ 3 months
Damage during transportation
- EMS shipping requires you bring the item to closest local post office to file a claim. Send the damage report’s copy with the tracking number to email@example.com within one week after you get the package.
- We will submit a claim to Japan Post.
Note - Without this damage claim, Japan Post will not process the claim.
- After we get the refund from Japan Post we will refund you.
- Time to solve the claim: 2 ~ 3 months (We will update you with the progress once per week.)